This policy explains what information NarrativeLoan ("we," "us") collects when you use narrativeloan.com and our narrative-generation tool, and how we handle it.
Account and billing information. When you make a purchase, we (via our payment processor, Stripe) collect your name, email address, and payment details. We do not store your full payment card information ourselves — Stripe handles and stores that directly.
Content you enter to generate a narrative. When you use the generator, the business and financial details you type in (such as revenue, loan purpose, or owner background) are sent securely to our backend, and then to our AI provider, to generate your narrative. This content is encrypted in transit. We do not save this content in our own database or logs after your narrative is generated. However, our AI provider may retain it for a limited period, as described below.
Purchase and access records. To use the generator, you enter the email address you used at checkout (no password is needed). We keep a record of each purchase: your email address, which product you bought, the purchase and expiry dates, and how many drafts you have used. We use this to confirm your purchase and to apply your access window and draft limit. We do not keep the content of your drafts.
Basic usage analytics. Our marketing/landing pages use Google Analytics to understand traffic patterns (e.g., which pages are visited, general location, device type).
We use a small number of service providers to operate NarrativeLoan, each of whom processes limited data on our behalf:
We do not sell your information to third parties.
We do not keep a database of generated narratives or the financial details used to create them. Our AI provider may retain the content you submit, and the narrative generated from it, for up to 30 days under its current settings for our account. Purchase and access records are kept for about 13 months. Billing information is retained as needed to comply with legal and accounting obligations.
To request deletion of your account or billing information, contact us at hello@narrativeloan.com.
We may update this policy as NarrativeLoan evolves. We'll update the date at the top of this page when changes are made.
Questions about this policy? Reach us at hello@narrativeloan.com.
This policy is a general template and has not been reviewed by an attorney. It is provided as a starting point and should be reviewed by legal counsel before relying on it for compliance purposes.